Privacy Policy

1. Who We Are

NEAT Installs (Newcastle Electronics And Technology Installs), ABN 81 687 651 725, ACN 687 651 725, holds Security Master Licence 000110347. Our office is located in Newcastle, New South Wales, Australia. Enquiries may be directed to cade@neatinstalls.com or 0422 342 028.

NEAT Installs handles your personal information responsibly and consistent with the principles of the Privacy Act 1988 (Cth).

2. Information We Collect

When you submit our contact form or contact us by telephone or email, we may collect:

• Your name.
• Your telephone number.
• Your email address.
• The address of the property at which work is to be performed.
• Details of the work for which a quotation is requested.

We do not collect financial information through this website. Quotations and invoices are issued separately, and any payment details provided are governed by our Terms and Conditions and the relevant payment provider's policies.

3. Purpose of Collection

The information collected is used to:

• Respond to your enquiry and arrange a site assessment.
• Prepare a written quotation.
• Carry out the installation should you accept the quotation.
• Provide subsequent service or warranty work.
• Issue invoices and maintain records as required under Australian taxation law.

We do not use your information for direct marketing, and we do not sell, rent, or trade it.

4. Disclosure to Third Parties

NEAT Installs engages a limited number of third-party service providers to operate this website and conduct its business. Your information may be processed by these providers in the ordinary course of operations:

• Web3Forms — processes contact-form submissions and delivers them to our inbox. Refer to the Web3Forms privacy policy.
• Google Workspace — hosts our business email.
• Cloudflare — provides DNS and hosting infrastructure.

We do not disclose your information to any other party without your consent, except where required or authorised by law.

5. Data Retention

NEAT Installs retains quotation and customer records for a minimum of seven years in order to meet Australian taxation and warranty obligations. Where we are not legally required to retain your information, it will be deleted or de-identified upon request.

6. Cookies and Analytics

This website uses Cloudflare Web Analytics, a privacy-focused service, to understand which pages are most frequently visited. It does not use tracking or advertising cookies, does not track you across other websites, and records only aggregated, anonymous usage data. Cloudflare may set a strictly necessary cookie for security and bot protection, which is not used for tracking or advertising.

7. Your Rights

You may request, at any time, to:

• Access the personal information we hold about you.
• Correct any inaccurate information.
• Have your information deleted, where we are not required by law to retain it.

To make a request, contact cade@neatinstalls.com. NEAT Installs will respond within 30 days.

If you are dissatisfied with our handling of your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner.

8. Changes to This Policy

Any updates to this policy will be reflected in the date shown above. Material changes will be noted on this page.